Please allow 24 hours if you need to change or cancel your appointment with us. Failure to do so will result in a charge of 50% of the treatment price being allocated to your account and is payable at the time of cancellation or on your next visit.
If you are late for your appointment we will endeavour to accommodate your treatment as soon as we can. If however you have missed your slot and we cannot carry out your treatment on the same day the above policy will come into effect.
Please be aware that we are not responsible for your children whilst you are receiving treatment from us. Please also note that there is equipment and products in the treatment rooms that could cause injury to a child, so we therefore advise that you keep them quiet and under strict supervision at all times if it is unavoidable that they are with you.
Treatment gift vouchers expire after 3 months. Monetary gift vouchers after 1 year. Please advise us if at any time you wish to extend the expiry date as this cannot be changed after it has expired.
So that we can carry out yours and other clients treatments in a professional manner, please switch off mobile phones whilst in the salon.
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